NUPay Down

If you were hoping to add money to your HuskyCard, pay your tuition, or make a housing deposit tonight, you may not be able to. There is currently an outage of the NUPay (also known as CashNet) service that students can access via the myNEU Portal to make online credit / debit card payments.

The problem seems to have come up after the close of business, but Information Services Customer Service staff informed us that they have assigned a "High" priority to the issue and that the group in charge of the service will "be taking a look at this in the morning."

Affected students will see an error message stating "You have too many outstanding requests, wait for them to complete, then try again," or will see a message like this:


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Students who encounter an error accessing the service can send an e-mail to help@neu.edu to let Northeastern know they are having problems.