On Monday there was a big problem with e-mail to @neu.edu addresses being rejected because the mail servers treated the messages as spam. Vice President Weir of Information Services explained the situation on myNEU:
Northeastern receives over 1 million emails per day to faculty, staff, and students and over 90% of those are SPAM and are rejected accordingly. This afternoon at approximately 2pm, one of the two systems that filter out incoming SPAM malfunctioned. That system was taken offline at approximately 2:30 pm and is being repaired.
During that 30 minute period, the system in question rejected about 6000 incoming emails as SPAM. Unfortunately, a number of valid emails were rejected as well. In those cases, the sender will be notified that the address on the original Northeastern email was invalid and, in most cases, senders will simply resend the message which should be delivered normally.
If you were expecting an email from someone outside Northeastern which has not arrived, you may wish to contact the sender to ask that the message be resent. If you have additional problems or issues, please contact the IS help line (617-373-HELP(4357) or help@neu.edu) for assistance.
We apologize for any inconvenience this problem may have caused.
Bob Weir
Vice President, Information Services
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